FAQ

Q: How do I place an order on Craftworks? A: Browse our collection, add the desired items to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm the order. You’ll receive an order confirmation email with the order number and details. Q: What payment options are available? A: We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe. All payments are processed securely through our payment gateway. Q: How long will delivery take? A: Standard delivery within India takes 4–7 business days. For premium shipping, we offer 2–3 day delivery. Shipping times may vary during peak seasons or due to local courier delays. Q: Can I return or exchange an item? A: Yes. If you’re not satisfied, you can return or exchange within 15 days of delivery. The item must be unused, with original tags and packaging. Return shipping costs are borne by you unless the item is defective or wrong. Q: How do I find the right size? A: Refer to our size chart on each product page. If you’re between sizes, we recommend choosing the larger size for a relaxed fit. For a more tailored look, pick the smaller size. Feel free to contact us for personalized sizing advice. Q: Who can I contact for help? A: If you have any questions, reach out to our customer support via the “Contact Us” page on our website. We’re available Monday–Saturday, 10 AM–7 PM IST, and will respond within 24 hours.